Product Safety & Recalls
Our Commitment to Product Safety
At VelociRax, customer safety is our highest priority. We are committed to offering products that meet applicable safety requirements and to complying with the European Union's General Product Safety Regulation (GPSR) and other applicable product safety laws.
Reporting a Safety Concern
If you believe one of our products presents a safety risk, has caused an incident, or you have concerns about its safe use, please contact us as soon as possible.
Please include:
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Your name and contact information
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The product name and, if available, the order number
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A description of the issue or incident
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Photos, if available
Contact us:
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Email: Support@VelociRax.com
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Contact Form: Contact Us
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Business Name: VelociRax
We review all product safety reports promptly and will respond as quickly as possible.
Product Recalls
If a product is determined to present a safety risk, we will promptly take appropriate corrective action in accordance with applicable laws. This may include notifying affected customers, providing instructions to stop using the product, arranging for its return or disposal where appropriate, and offering a repair, replacement, or refund.
Any active product recalls will be posted on this page.
Current Product Recalls
There are currently no active product recalls.
Product Safety Information
Please always read and follow any instructions, warnings, and safety information provided with your product before use. Keep products out of the reach of children where applicable and discontinue use immediately if you suspect a product may be unsafe.
Questions
If you have any questions regarding product safety or a recall, please contact us using the information above. We appreciate your cooperation in helping us maintain the highest standards of product safety.